Privacy policy

Website administrator hvilina.com is Hvilina watch manufactory sp. z o.o. 17/19 Domaniewska St., of. 133, Warsaw, 02-672, Poland. You can contact us by e-mail at info@hvilina.pl or by phone at +(48) 666-56-4444.

The administrator has appointed a Personal Data Protection Inspector whom you can contact by e-mail at harauski@hvilina.com or by phone at +(48) 666-56-4444.

For what purpose do we collect data from you and how we process it.

Newsletter. By subscribing to the newsletter, you receive news, valuable content and industry information from us. When signing up, you provide us with your name, surname and e-mail address in the form. Providing this data is voluntary, but necessary to receive valuable content from us via the newsletter. The legal basis for the processing of this data is your consent (art. 6, law 1 let. «a» of the GDPR) expressed when registering. Your additional data along with the IP number from which you subscribed to the newsletter will be saved on the server of the mailing service provider with whom the Administrator has signed a data processing agreement. Your data is processed in order to send you the ordered content and will be stored in the database for the duration of the newsletter service, unless you resign from receiving it earlier, which will remove your data from the database.

Registering an account on the website (user account). If you decide to register on our website by creating a user account, you will be asked to provide the data necessary to create and operate it. Providing mandatory data such as name and surname, e-mail address, telephone number is required in order to set up and operate an account. If you do not provide them, we will not be able to set up a user account for you.

We process the data provided by you in order to:

• maintaining and servicing a user's account on the website, which is necessary to perform the contract for the provision of electronic services (art. 6, law 1 let. «b» of the GDPR);
  
• for statistical and analytical purposes, which is our legitimate interest of the Administrator (art. 6, law 1 let. «f» of the GDPR), which consists in conducting analyzes of Users' behavior and activity as well as their preferences aimed at improving the quality and adequacy of the functionalities and services provided;
  
• possible pursuit of claims or defense against them, which is our legitimate interest of the Administrator (art. 6, law 1 let. «f» of the GDPR), which consists in protecting our rights;
  
• Administrator's marketing purposes, which is our legitimate interest (art. 6, law 1 let. «f» of the GDPR), which consists in presenting our offer to customers.
  

Personal data will be processed until the purpose for which they were collected ceases to exist or, in the case of data whose processing requires your consent, until its withdrawal.

The order form. When purchasing a product or service on our website, you are obliged to complete the order form and provide the data necessary to finalize the sales process.

You will be asked to provide: name and surname, address for shipping the goods, e-mail address and telephone number, data provided in the order comment, data provided in the order design. If you additionally ask for an invoice, you will be required to provide data enabling it to be issued. Mandatory data that are necessary to place an order on our website have been marked with an asterisk. Providing this data is voluntary, but necessary to place an order on our website. We process the data provided by you in order to:

• performance of the order, which is necessary to perform the contract (art. 6, law 1 let. «b» of the GDPR);
  
• for statistical and analytical purposes, which is our legitimate interest of the Administrator (art. 6, law 1 let. «f» of the GDPR), which consists in conducting analyzes of Users' behavior and activity as well as their preferences aimed at improving the quality and adequacy of the functionalities and services provided;
  
• possible pursuit of claims or defense against them, which is our legitimate interest of the Administrator (art. 6, law 1 let. «f» of the GDPR), which consists in protecting our rights;
  
• Administrator's marketing purposes, which is our legitimate interest (art. 6, law 1 let. «f» of the GDPR), which consists in presenting our offer to customers.
  

Personal data will be processed until the purpose for which they were collected ceases to exist or, in the case of data whose processing requires your consent, until its withdrawal.

Withdrawal form. On our website, we have provided a contract withdrawal form that will streamline the process related to the return of a product or service purchased on our website related to withdrawal from the sales contract. When withdrawing from the contract, you are obliged to complete the form and provide the data necessary to consider the return and finalize it.
You will be asked to provide: name and surname, address, e-mail address and telephone number, order number. Providing data is voluntary, but necessary to withdraw from the sales contract and make a return.

We process the data provided by you in order to:

• exercise of the right to withdraw from the contract, which is necessary to perform the contract (art. 6, law 1 let. «b» of the GDPR);
  
• for statistical and analytical purposes, which is our legitimate interest of the Administrator (art. 6, law 1 let. «f» of the GDPR), which consists in conducting analyzes of Users' behavior and activity as well as their preferences aimed at improving the quality and adequacy of the functionalities and services provided;
  
• possible pursuit of claims or defense against them, which is our legitimate interest of the Administrator (art. 6, law 1 let. «f» of the GDPR), which consists in protecting our rights.
  

Personal data will be processed until the purpose for which they were collected ceases to exist or, in the case of data whose processing requires your consent, until its withdrawal.

Complaint form. On our website, we have provided a complaint form that will streamline the process of reporting defects in products or services purchased on our website. When submitting a complaint, you are obliged to complete the form and provide the data necessary to consider the complaint.

You will be asked to provide: name and surname, address, e-mail address and telephone number, order number. Providing data is voluntary, but necessary to make a complaint.

We process the data provided by you for the purposes of:

• consideration of the complaint, which is necessary to perform the contract (art. 6, law 1 let. «b» of the GDPR);
  
• statistical and analytical purposes, which is our legitimate interest of the Administrator (art. 6, law 1 let. «f» of the GDPR), which consists in conducting analyzes of Users' behavior and activity as well as their preferences aimed at improving the quality and adequacy of the functionalities and services provided;
  
• possible pursuit of claims or defense against them, which is our legitimate interest of the Administrator (art. 6, law 1 let. «f» of the GDPR), which consists in protecting our rights.
  

Personal data will be processed until the purpose for which they were collected ceases to exist or, in the case of data whose processing requires your consent, until its withdrawal.

Communication via chat function (Telegram, WhatsApp). When you use the chat feature to communicate with us, we collect the content of the messages and information you provide to us through this feature and your name, email address, and phone number.

We process the data you provide for the purposes of:

• answers to your question. The legal basis for the processing of this data is to take action at the request of the data subject (art. 6, law 1 let. «b» of the GDPR);
  
• possible pursuit of claims or defense against them, which is our legitimate interest of the Administrator (art. 6, law 1 let. «f» of the GDPR), which consists in protecting our rights;
  
• archiving correspondence for internal purposes after the end of contact, which is based on the legitimate interest of the administrator (art. 6, law 1 let. «f» of the GDPR).
  

Personal data is processed in order to contact you and will be stored for the time of archiving correspondence. You have the right to access the history of correspondence (if it has been archived) and you have the right to request the removal of correspondence, unless its archiving is justified due to the overriding interests of the Administrator, for example, defense against potential claims on your part.

Payment Gateway. When purchasing a product or service, you make a payment through an online payment system provider at the payment gateway. It is a functioning application that is associated with authorization centers, banks and other financial institutions and that allows you to transfer data to the IT systems of these institutions in order to complete online payment transactions (for example, credit card payments, online transfers, BLIK, etc.) . When making a payment, you will be asked to provide the data necessary to initiate the payment process. Providing this data is voluntary, but necessary to make a payment for a product or service. The legal basis for the processing of this data is the performance of the contract or taking action at the request of the data subject (art. 6, law 1 let. «b» of the GDPR). Your data is stored on the server of the service provider until it is no longer needed to achieve the purpose for which it was collected. The Administrator has signed a contract for entrusting the processing of personal data with the service provider.

Cookies policy

Our website uses cookies to provide you with the best experience related to its use. Cookies are small text information stored on your end device (for example, computer, tablet, smartphone) that can be read by our ICT system. Cookies allow us to:

• ensure the proper functioning of the website you expect;
  
• improve the speed and security of using the website;
  
• improve the functions available to you on the website;
  
• use analytical tools;
  
• use marketing tools;
  
• use the comments system;
  
• display videos from YouTube and Vimeo on the websites;
  
• provide social features.
  

During your first visit to our website, you are shown information on the use of cookies. Accepting and closing this information means that you agree to the use of cookies in accordance with the provisions of this privacy policy. You can always withdraw your consent by deleting cookies or changing cookie settings in your browser. Remember, however, that disabling cookies may cause difficulties in using the website, as well as many other websites that use cookies.

Log files. Each time you visit our website, the system automatically collects information and data from your computer. Your data in log files are stored in order to ensure the functionality of the services, optimize the website and ensure the security of IT systems. These are the following data: internet protocol; IP address; URL of the site from which the redirection was made and from which the file was requested; date and time of access; browser type and operating system; the page visited by the user; the amount of data transferred; access status (file uploaded, file not found, etc.), duration and frequency of use. When accessing mobile applications, the following data and information are collected: internet protocol; IP address; date and time of access; device type and operating system; the amount of data transferred; access status (such as file uploaded, file not found, etc.); duration and frequency of use. Temporary storage of the IP address by the system is necessary to enable the provision of services on the user's computer. For this purpose, the user's IP address must be stored for the duration of the session.

The legal basis for the processing of this data is the legitimate interest of the administrator (art. 6, law 1 let. «f» of the GDPR). Your data is stored on the server until it is no longer needed to achieve the purpose for which it was collected. If the data is collected in order to provide the website, this takes place at the end of a given session. The data collected in the logs are necessary for the functioning of the website, therefore the user has no possibility to object to their processing.

Google analytics. In order to analyze the use of our website by users, we have installed a tool on it that allows us to create reports on website activity, measure the effectiveness of content and provide other services regarding the use of the website and the Internet. Our website uses the "Google Analytics" service provided by Google Ireland Ltd. (Gordon House, 4 Barrow Street, Dublin, Ireland). The service uses cookies: text files stored on the user's device. The information collected by cookies is usually sent to a Google server and stored there. We use anonymization consisting in shortening IP addresses, which makes it impossible to link the IP address to the user.
The legal basis for the processing of this data is the legitimate interest of the administrator (art. 6, law 1 let. «f» of the GDPR).

This data will be retained by Google for a period of 26 months; no personal data will be stored due to the shortening of the IP address. You have the option of blocking the storage of cookies on your device through the appropriate configuration of your browser. You can also use a browser plug-in to block the transmission of information to Google. Plugin link:
https://tools.google.com/dlpage/gaoptout.

Facebook Pixel. In order to analyze, optimize and improve the operation of our services, we use the tracking option called "Facebook Pixel", which is provided by the Facebook social network operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Facebook Pixel is a piece of code placed on our website. Thanks to this functionality, we are able to understand the effectiveness of Facebook advertising by providing information about users who were redirected to our services after clicking on a Facebook ad. When you visit our website, the Facebook Pixel function establishes a direct connection to the Facebook servers.

Further information on the collection and use of data by Facebook as well as your rights and options regarding the protection of your privacy can be found in Facebook's data protection policy at https://www.facebook.com/about/privacy/update.
Specific information and details about the Facebook Pixel feature and how it works are available in the Facebook help section at https://www.facebook.com/business/help/651294705016616.
This function can be deactivated as shown at https://www.facebook.com/settings?tab=ads. To do this, log in to Facebook.
The legal basis for the processing of this data is the legitimate interest of the administrator (art. 6, law 1 let. «f» of the GDPR).

In order to analyze, optimize and improve the performance of our services, we use a tracking option called "Inspectled", which is provided by a tool operated by www.inspectlet.com. Inspectled is a piece of code placed on our website. Thanks to this functionality, we are able to understand the effectiveness of our website design by analyzing user behavior.
Inspectlet uses cookies to track session information. These cookies are needed to understand exactly how users navigate the site. the exact operation and privacy policy can be found at: https://www.inspectlet.com/legal.
The legal basis for the processing of this data is the legitimate interest of the administrator (art. 6, law 1 let. «f» of the GDPR).

Google DoubleClick. In order to display advertisements tailored and relevant to you, we have installed the DoubleClick cookie service on the website, which is provided by Google Ireland Ltd. (Gordon House, 4 Barrow Street, Dublin, Ireland ("Google"). The data is collected on the basis of an identification number (ID) assigned to your browser, which allows you to check which ads have been displayed in your browser and which ads you interacted with. You can block cookies by selecting the appropriate settings in your browser. However, you must remember that this may limit the full functionality of the website. You can also opt out of the collection and classification of interest-based information by disabling it on the DoubleClick cookie settings page https://support.google.com/ads/answer/7395996
The legal basis for the processing of this data is the legitimate interest of the administrator (art. 6, law 1 let. «f» of the GDPR).

Google Maps. Our website uses maps provided by Google Ireland Ltd. (Gordon House, 4 Barrow Street, Dublin, Ireland). When you visit our site that includes a map while logged in with your Google account, Google may associate your browsing behavior with other information. In this case, the data protection policy of Google applies: https://policies.google.com/privacy?hl=de&gl=de.
The legal basis for the processing of this data is the legitimate interest of the administrator (art. 6, law 1 let. «f» of the GDPR).

Facebook button. Our website uses a button provided by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Content from Facebook servers is downloaded when you access our profile using the appropriate button. When you visit our website while logged in with your Facebook account, Facebook may associate your browsing behavior with other information. In this case, the data protection policy of Facebook applies: https://www.facebook.com/privacy/explanation.
The legal basis for the processing of this data is the legitimate interest of the administrator (art. 6, law 1 let. «f» of the GDPR).

Instagram button. Our website uses a button provided by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Content from the Facebook servers is downloaded when you access our Instagram profile using the corresponding button. When you visit our website while logged in with your Instagram account, Facebook may associate your browsing behavior with other information. In this case, the data protection policy of Facebook applies: https://www.facebook.com/privacy/explanation.
The legal basis for the processing of this data is the legitimate interest of the administrator (art. 6, law 1 let. «f» of the GDPR).

Pinterest button. Our website uses a button provided by Pinterest, Inc., 808 Brannan St, San Francisco, CA 94103, USA. Content from Pinterest servers is downloaded when you access our profile using the appropriate button. When you visit our website while logged in with your Pinterest account, Pinterest may associate your browsing behavior with other information. LinkedIn's data protection policy applies here: http://pinterest.com/about/privacy/.
The legal basis for the processing of this data is the legitimate interest of the administrator (art. 6, law 1 let. «f» of the GDPR).

Twitter button. Our website uses a button provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. Content from Pinterest servers is downloaded when you access our profile using the appropriate button. When you visit our website while logged in with your Twitter account, Twitter may associate your browsing behavior with other information. LinkedIn's data protection policy applies here: https://twitter.com/de/privacy. The legal basis for the processing of this data is the legitimate interest of the administrator (art. 6, law 1 let. «f» of the GDPR).
Our website uses videos provided by YouTube, LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company of Google Ireland Ltd. (Gordon House, 4 Barrow Street, Dublin, Ireland).When using this feature, we use the "advanced data protection mode" provided by Youtube. When you play a video on our website via the YouTube channel, content from YouTube will be loaded. If you are logged into your YouTube account at this time, YouTube may associate your browsing behavior with other information. LinkedIn's data protection policy applies here: https://www.google.de/intl/de/policies/privacy/. The legal basis for the processing of this data is the legitimate interest of the administrator (art. 6, law 1 let. «f» of the GDPR).

Your rights as a data subject
In connection with the processing of your personal data by us, you have the following rights:

1. The right to request access to your personal data, rectification, deletion or limitation of processing;
2. The right to object to processing;
3. The right to transfer data;
4. The right to withdraw consent to the processing of personal data for a specific purpose, if you have previously given such consent;
5. The right to lodge a complaint with the supervisory authority in connection with the processing of personal data by us.

Recipients of your personal data

In special situations where the applicable law requires us to disclose the collected data to state authorities, we will be obliged to provide such data.

In addition, the Administrator will transfer your personal data to accounting service providers, postal service providers, courier service providers, legal service providers, IT service providers and software supporting website management, e-mail and website hosting service providers, banks and other financial institutions in in terms of payment processing, owners of a social networking site (for example, Facebook), partner companies that carry out repairs and service of goods sold in the store. If you want to know the list of entities to whom we share or entrust your personal data, please contact us.

Do we transfer your data to countries outside the European Economic Area?

Personal data may be transferred outside the European Economic Area, especially if the service providers used on the website have their registered office or servers outside the OEG. If such a transfer takes place, it will always be based on appropriate legal safeguards, which include, among others: standard contractual clauses regarding the transfer of personal data to data processors based in third countries, approved by the European Commission.

Final provisions

The Administrator reserves the right to change the privacy policy, if it is required by applicable law, the technological conditions of the website operation change or the change introduces a standard higher than the minimum required by law.